Support
A person answers,
and they know your school.
Support is not a queue in another timezone. It is the same Harare team that implemented your system, reachable on the channels you already use.
How we prioritise
What counts as urgent.
A school day does not pause. We sort by what is stopping you working, not by who shouted loudest.
- Immediate
Something is down
The school cannot take payments, publish results or sign in. We treat this as a live incident and stay on it until it is cleared.
- Same day
Something is wrong
A figure looks incorrect, a report will not generate, a record needs correcting.
- Scoped with you
Something you want
A new report, an extra role, a change to how a workflow runs, a capability that is not live yet.
Before you call
Things your team can handle without us.
Questions schools ask about support.
Anything not covered here, message us — the same number answers before and after you are a customer.
Still stuck? Message us now.
Tell us the school and what you were doing when it went wrong. That is usually enough for us to start.